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Cano Solutions service

Managed Services & Support

Ongoing ownership of what we build

Integrations do not stay built. Procore ships an API change. A shipper alters their rate confirmation format. Someone adds a cost code nobody mapped. A driver sends a POD from a new number. None of those cause an outage, which is exactly the problem: the failure mode is wrong data posting quietly for weeks. Cano Solutions stays responsible for the systems we build, rather than handing them over and calling the engagement finished.

Talk through your situation
Monitoring · Exceptions · ChangeFrom decision to delivery

What we usually find

Where the trouble shows up

  • An integration that worked at launch is quietly posting wrong data because a format, cost code, or API changed
  • Exceptions collect in a queue nobody owns, so the team guesses or works around them
  • A platform update lands and nobody knows which workflows it broke until month-end closes
  • Support means a ticket queue and a response time, not accountability for whether the numbers are right

What should change

A better day-to-day setup

  • Monitoring and alerting across every integration and automation, so failures are detected rather than discovered
  • An owned exception queue with a named resolver instead of a backlog the team routes around
  • Mappings maintained as cost codes, customers, lanes, carriers, and document formats change
  • A monthly reconciliation and health report, plus a defined allocation of hours for enhancements

Where this helps

Specific work we can take on

Monitoring and alerting

Watch every integration and automation for failure, latency, and silent drift, and alert a named owner instead of waiting for month-end to surface the problem.

Exception ownership and mapping maintenance

Resolve the items the system flags, and keep cost codes, customers, lanes, carriers, and document formats mapped as the business changes shape.

Platform change management

Track Procore, McLeod, and ERP releases against the workflows they touch, test the affected paths, and adjust before a vendor change reaches your financial records.

Coverage

Choose the level of ownership

Tiers differ by scope of coverage and response commitment. Scope is set against the systems actually in place, so the right tier comes out of the assessment rather than a price list.

Essential

Monitoring and alerting across integrations and automations, with a monthly health and reconciliation report.

Response

Next business day for issues that are not blocking posting.

Operational

Adds an owned exception queue, ongoing mapping maintenance, and platform change management.

Response

Same business day, with an escalation path for anything affecting billing or payroll.

Embedded

Adds a standing allocation of hours for enhancements and change requests, plus a quarterly review with the operating owners.

Response

Priority response against an agreed target for issues that block posting.

Working together

A clear path from the current problem to a working change.

  • Establish the baseline
  • Instrument and alert
  • Own the exception queue
  • Report and improve

Where we apply it

See the industries we know

Commercial ConstructionLogistics & Freight

Questions

What clients usually want to know

Is this an IT helpdesk?

No. We do not handle hardware, workstations, accounts, or break-fix support. We stay responsible for the integrations, automations, and reporting we build, and for whether they keep posting correct data as the systems around them change.

What happens when Procore or our ERP updates?

Platform change management is part of the engagement. We track releases against the workflows they touch, test the affected paths, and adjust mappings or logic before the change reaches your financial records.

Start with the problem

Tell us what is not working today.

Send a short description. We will read it and reply with a useful place to start.

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