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Managed Services & Support

Ongoing ownership of what we build

Keep the systems we build reliable as platforms, documents, and business rules change, with monitoring, exception handling, and clear ownership.

Talk through your situation

Keep someone responsible after launch.

Integrations do not stay built. Procore ships an API change. A shipper alters their rate confirmation format. Someone adds a cost code nobody mapped. A driver sends a POD from a new number. None of those cause an outage, which is exactly the problem: the failure mode is wrong data posting quietly for weeks. Cano Solutions stays responsible for the systems we build, rather than handing them over and calling the engagement finished.

  1. Detect

    Monitoring and alerting across every integration and automation, so failures are detected rather than discovered

  2. Resolve

    An owned exception queue with a named resolver instead of a backlog the team routes around

  3. Maintain

    Mappings maintained as cost codes, customers, lanes, carriers, and document formats change

  4. Reconcile

    A monthly reconciliation and health report, plus a defined allocation of hours for enhancements

A response time is only part of support.

What ongoing ownership covers.

Monitoring and alerting

Watch every integration and automation for failure, latency, and silent drift, and alert a named owner instead of waiting for month-end to surface the problem.

Exception ownership and mapping maintenance

Resolve the items the system flags, and keep cost codes, customers, lanes, carriers, and document formats mapped as the business changes shape.

Platform change management

Track Procore, McLeod, and ERP releases against the workflows they touch, test the affected paths, and adjust before a vendor change reaches your financial records.

Coverage

Choose the level of ownership

Tiers differ by scope of coverage and response commitment. Scope is set against the systems actually in place, so the right tier comes out of the assessment rather than a price list.

Essential

Monitoring and alerting across integrations and automations, with a monthly health and reconciliation report.

Response

Next business day for issues that are not blocking posting.

Operational

Adds an owned exception queue, ongoing mapping maintenance, and platform change management.

Response

Same business day, with an escalation path for anything affecting billing or payroll.

Embedded

Adds a standing allocation of hours for enhancements and change requests, plus a quarterly review with the operating owners.

Response

Priority response against an agreed target for issues that block posting.

Set ownership before the next exception.

  1. Step 1

    Establish the baseline

  2. Step 2

    Instrument and alert

  3. Step 3

    Own the exception queue

  4. Step 4

    Report and improve

Explore connected work

What clients usually want to know

Is this an IT helpdesk?

No. We do not handle hardware, workstations, accounts, or break-fix support. We stay responsible for the integrations, automations, and reporting we build, and for whether they keep posting correct data as the systems around them change.

What happens when Procore or our ERP updates?

Platform change management is part of the engagement. We track releases against the workflows they touch, test the affected paths, and adjust mappings or logic before the change reaches your financial records.

What is taking your team too much time?

Tell us what happens today, which systems are involved, and what you want to improve. A few sentences are enough.

Tell us what’s slowing you down